What to do when sending fails or is skipped

When an email cannot go out, the Deliveries card on the document shows a red failed or bounced badge, or an amber skipped badge, with a note explaining why. The document itself is unaffected: an issued invoice stays issued.

Steps

1. Open the document and read the row in Deliveries. The note under it names the cause.
2. Fix the cause:
   • skipped with "No email provider configured": the platform's email service is not active for your environment. Nothing was sent. Contact support@alyabooks.ai; meanwhile download the PDF and XML and send them from your own mailbox.
   • failed with an address error: the To address was invalid. Correct the email on the contact under Contacts → Edit → Additional and resend.
   • bounced: the recipient's mail server rejected the address. Confirm the address with the buyer.
   • A toast "400" when clicking Send: the address was rejected before sending; no delivery row is created. Check for typos or missing @.
3. Click Resend in the Deliveries card. A new row is added; the old one stays for the record.
4. If you delivered the document another way, click Record manual delivery and note where it went.

Good to know

• A skipped or failed email never blocks FTA reporting. Submit to Taxilla is a separate step with its own status on the invoice.
• Rejections by Taxilla, the buyer's access point or the FTA are shown on the invoice status, not in the email log; correct the data and resubmit, or issue a credit note if the invoice was already reported.
• Invoices, credit notes, debit notes and proformas always carry their PDF. For quotes, letters and reminders the PDF is skipped when the PDF service is unavailable; the XML still goes out. The row's attachment list shows what was included.
• Own SMTP settings do not change the outcome yet; emails use the platform provider.

Related

• Check whether an invoice was delivered
• Sending with your own SMTP server
• Connect to the ASP (Taxilla)